Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and unopened (i.e. in the publisher’s original sealed bag) and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase. Your order number will be accepted as your proof of purchase.
Please do not send your purchase back to the manufacturer.
There are situations where only partial refunds or no refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days. Please note that we charge a 15% restocking charge unless you are returning incorrect or faulty items.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Unit 12, Crebilly Business Park, BT42 4HH
To return your product, you should mail your product to: Unit 12, Crebilly Business Park, BT42 4HH
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping items over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.